Top 8 Tips for Renters

1.

Read the ad descriptions carefully and ensure the space meets your size and access requirements.
Pro Tip: If the listing is unclear or ambiguous, request the Host for more pictures, descriptions or even a video thru our messaging functionality.

2.

Itemise your goods, take pictures where appropriate and prepare an inventory list of items you intend to store. Share a copy of this with the Host to avoid further disputes.
Pro Tip: Always ask the Host to physically run through the Inventory List with you!Do NOT store any valuable or hazardous items!

3.

Be respectful of your storage space, you should leave it as you found it. Be careful when moving things in or out not to damage walls, floors etc.

4.

Be respectful of your Host, allow reasonable time to reply to enquiries, give reasonable notice for move-ins & move-outs.
Pro Tip: On move in / move out: Always remember to be Efficient, Tidy & Thoughtful!

5.

Notify your Host in advance if you are sending others on your behalf to collect goods.
Pro Tip: Allow the Host sufficient time to acknowledge your request & always share the name of the representative & ID number for optimum protection!

6.

Complete your transaction via our payments platform only. It costs you a small amount but guarantees you complete peace of mind and all transactions completed via our site are protected by the terms and conditions of use which safeguard the interests of both the Host & Renter.
Pro Tip: We cannot guarantee the authenticity of any/all rental transactions completed outside our gateway.

7.

Open communication is the key to a good Renter/Host relationship. Respond promptly, keep to arranged appointments or notify with plenty of warning of any change.
Pro Tip: Clarify any doubts you may have about the space access or the space rules to ensure effortless move-in / move-out!

8.

Can’t find what you are looking? Sign-up on our platform & Contact Us via the “Got A Query Form”, with size, date and storage item requirements. We will register your need and let you know the second an appropriate site becomes available.
Pro Tip: Ensure all your details are up to date including phone number, email address, and call back time preference so you are conveniently contactable!

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