Frequently Asked Questions

What is FyndSpace?

FyndSpace.com is a marketplace for renting spaces for Storage, Parking, Exhibitions and Office.
It connects Renters (looking for such spaces) with Hosts (who have spare spaces to rent out). FyndSpace.com aims to save money for Renters while Hosts make money.

How does it work?

-Renters can easily search a Space suitable to their requirements.
-Renters can directly contact the host thru our Messaging service for any clarifications.
-Renters can book the Space for the required duration.
-Host Confirms the Booking.
-Renter receives the link to our Secured Payment Gateway to make the payment.
-FyndSpace sends the Renter & the Host an email confirming the booking.

What are FyndSpace’s Responsibilities?

FyndSpace aims to provide a secured, transparent and service led marketplace benefiting both Renters and Hosts. To create trust and confidence in our platform is critical to the success of our business & in our endeavour to achieve this our responsibilities are:
-To be transparent and disclose the price and terms and conditions of marketplace use.
-To be honest and accurate in our marketing and advertising materials.
-To provide effective and robust review and safety procedures to protect consumers.
-To be fair to both Hosts and Renters in operating our site.

How can you contact FyndSpace?

-You contact us through the “Got A Query” Form on the bottom right side of your Screen as well as email us your queries directly to contact@fyndspace.com & we will revert to you within 24-48 hours.
-Alternatively you can also call us on 0091-9833442207 from Monday to Saturday between 10 am to 6 pm I.S.T. and one of friendly Team members would be happy to assist you!

How Much Does It Cost Me To List My Space?

It's free to sign up and list your space with FyndSpace, and it always will be!

How much do I list my Space for?

Have trouble figuring out how much your Space worth?
Don’t worry just fill out our rent calculator form & let our experienced team members do the rest!
You simply provide the space & leave the math to us!

I am a Host, How much do I earn?

Since we offer a vast range of spaces, FyndSpace.com provides an occupancy of 70% upto 100% on any listed space. Hence the earning potential ranges anywhere between 5,000 Rs to 50,000 Rs based on the location specifications and location.

What are the Host Responsibilities?

As a host, you need to communicate with your Renter, the space specifications, security, and maintenance and special care instructions that you can take care of the Renters goods. Provide the Renter a superior experience to ensure repeat business and phenomenal reviews!

How will FyndSpace market my space?

FyndSpace advertises both online and offline. We use paid searches, internet ads, targeted leaflet drops, flyers and a seasoned in-housepromotions & marketing team to further diversify our reach. Don’t be surprised in a short time FyndSpace will be dominating your online world!

How will FyndSpace market my space?

As a Host you can refer all tricky issues to Spacer. On the rare occasion where the need may arise, we can help manage resolutions including but not limited to, payment, storage removal due to overstay, lost items claims by renter etc. In case of any disputes / damage / loss to the Space we hold a liability of upto USD 100 payable upon furnishing documented proof and at the complete sole discretion of FyndSpace.com

What if I need help Lisitng my Space?

If you need help, we’ve got help, call us on 0091-9833442207 or live chat with our customer service team.

What if I do not want to accept a renter's request?

If for any reason possible you do not wish to accept a booking, you may do so through the “decline” button in your FyndSpace dashboard. However, it is our suggestion that you give the Renter a reason for declining.

What is the payment frequency and how will I get paid?

Payments are made in the first week of every month into your nominated Indian Bank Account subject to successful realisation of the booking.
The Payment Manager will then initiate payment of Rent less Service Fees to the Host’s FyndSpace Account within two (2) days of the Renter moving in subject to no disputes or complaints. The Payment would be credited to the Host’s nominated Indian Bank Account in the first week of the following month of successful booking realisation.

Are My Bank Details Secure?

Yes. All payments made from FyndSpace to your Bank Account) are processed by our are securely encrypted. 
FyndSpace encrypts your confidential information using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Once your information reaches the FyndSpace, it sits on a server that is heavily guarded both physically and electronically. Our servers are protected by an electronic firewall and are not directly connected to the internet, so your private information is available only to authorised computers.

If I need my space back, can I get it?

Length of rental can be set or left open ended when you start a new contract. If circumstances change and you need your space back, you should give them at-least two (2) days’ notice (for short/medium-term) and two (2) weeks’ notice (for long-term ) to a Renter time to clear his/her goods.

How Do I Deactivate My Listing?

It's really convenient & quick to deactivate your listing. Just head to My spaces in your FyndSpace account and click 'Disable' on the listing you want to deactivate.

You won't be able to deactivate your account if you have any active or future bookings. To avoid causing problems for renters, please honour these bookings wherever possible and cancel any that you can't accommodate.

Overstay Policy

Unless the Host has agreed to an extended date of departure time by extending the booking thru the Secured Payment Gateway of FyndSpace.com, the Renter will be liable to pay the full price for any additional time stayed. The Renter will be liable to pay:
-The daily rate for every additional day stayed until this rate exceeds the cost of the weekly & subsequently monthly rate. After this point the Renter will be charged at the weekly or monthly rate for any additional time stayed. Any hours under 24 hours will be charged as 1 day.
-A INR 1000 penalty charge to FyndSpace for administration and processing.
-The Host shall authorise FyndSpace to collect payment of any such additional fees from the Renter on behalf of the Host.
-FyndSpace has full discretion about whether any fees or fines will be applied for overstays and FyndSpace’s decision will be final.

How Do I Cancel A Booking?

To cancel a booking: head to your Bookings and click on the one you want to cancel, then select 'Cancel booking'. Please do this as soon as possible so that the Renter can find an alternative space.
Drivers will always be refunded according to our Cancellation Policy. If you want to offer a refund to a driver after the booking has finished because something went wrong.

What is the Spacer service fee and why is it being charged to Renters?

The 15% service fee is how FyndSpace makes money, and covers our costs to: Create an active and safe marketplace with verified Hosts and Renters; Advertise your ads to find the right renters for the right sites; Maintain the software platform and provide Live Chat and call centre operations to service the market. Other free sites do not offer the same services, and this is what we believe is our USP.

What are my tax obligations?

Any income that you earn by renting out your space on FyndSpace should be declared on your annual tax return, as is the case with all income whether that be from Uber, AirBnB or eBay. We recommend that you consult with your accountant or C.A. to understand your personal tax obligations, and any tax deductions that you may be eligible to claim.

How much can I save?

Since we are a marketplace, there are a variety of Hosts offering various spaces at competitive costs with varied facilities. Hence as a Renter, you are assured of a lowest rent available in your area with a possible savings of 20 % to 30 % compared to traditional rental websites.

What my responsibilities as a Renter?

As a Renter, it’s your responsibility to use the space booked by you only for storing goods or items that are non-hazardous, inexpensive and legally accepted. If you wish to store any valuable items you may do so at your own risk post taking a written consent from the Host. FyndSpace holds no legal liability for any loss or damage of any of the goods stored by you. Any issues legal or that leading to a financial loss is the Renters responsibility. The host will only guarantee the Space, the Security, the Maintenance and other terms as agreed while booking the space.

How much do I pay FyndSpace?

As a Renter you pay for the duration of renting the type of space required by you mentioned clearly on the listing.
In addition to this FyndSpace charges you a nominal 5% of the value of rental towards convenience fees.

Is the Space Locked Up?

Available space will vary from fully secured (alarmed security systems / lock & key) to outdoor. The listing will describe the security of the space and it is up to you to select the most suitable listing for your goods.

What Can’t I Store?

No Illegal or toxic products, no perishables, no highly flammable or unstable products. You have a duty of care that means your items will not cause any harm to the space rented or to the host, if in doubt please check with host.
If you wish to store any valuable items you may do so at your own risk post taking a written consent from the Host. FyndSpace holds no legal liability for any loss or damage of any of the goods stored by you.

How can I store my goods?

Once you have agreed a move in date and time with the Host, it is your responsibility to transport and store your goods safely. You will need to ensure your items are ready for storage so as to keep disruption to a minimum on the day.

How & when can I access my goods?

The Host will set the access rules in the listing and you can directly message the Host to request access at any time. Flexibility and mutual cooperation is paramount. If you have any issues accessing your items please contact FyndSpace immediately on support@fyndspace.com

What is the privacy policy?

Ideally there should be no valuables stored in rented spaces, all items to be stored should be available to be seen if your host has any concerns.

Who do I pay?

Your payment always goes through Fyndspace.com, this is both secure and convenient. If your host is asking for direct payment please contact us on support@fyndspace.com

Can I cancel my booking?

Cancellation is most definitely allowed as per the terms & conditions of our friendly cancellation policy. Depending on the notice given a fee may/may not be charged (see Terms and conditions). As we review all cancellations, it can take 7 working days until you receive your refund post deduction of 5% convenience fees as per Terms & Conditions.
Rest assured we'll get the refund to you as quickly as we can!

What if the Host cancels my booking?

Don't worry - we will refund you in full if the Host cancels your booking.
The refund will be returned to your original payment source in 7 working days.
Fortunately this happens very rarely. We keep a close eye on our Hosts, and anyone who cancels bookings repeatedly will have their listing disabled.

I Was Unable To Move-in, How Do I Get A Refund?

If you were unable to move-in, please get in touch with us as soon as you can - preferably no later than 48 hours after the booking was due to start. We hold all funds a short period before releasing them to the Host so that we can quickly process a refund if necessary. 

If you couldn't park for any of the following reasons, you will be eligible for a full refund:

-The description was seriously inaccurate. (Please send us photos if possible).
-The space was being rented out illegally.
-You received a parking fine (please send us a copy of the ticket or receipt and a photo of where you parked). ( in-case of parking spaces only )
-You couldn’t move-in as the Host was unavailable.
-There was no room for you to move-in (please send us photos if possible).
-The space didn't exist (we will check the booking history of this space to see whether other renters have had similar problems).

Get in touch with us by calling or emailing us within 48 hours if any of these reasons apply to you.
Please include any information, photos or documentation to help demonstrate why you couldn't park and what the outcome was.
If you fail to report the incident within 48 hours we cannot guarantee you a refund despite your reasons being genuine as once the payment is released to the Host is extremely rare from them to refund it to the Renter.

When Would I Be Eligible For A Refund?

There are two scenarios where you could be eligible for a refund:

1. Before the booking.
If you cancel before your booking is due to start, you will always be refunded in accordance with our cancellation policy. Make sure you check this before booking so that you don't get caught out. The amount of refund you receive will depend on the length of your booking and how far in advance you cancel.

2. After the booking.
If you couldn't park for any of the following reasons, you will be eligible for a full refund: 

-The description was seriously inaccurate. ( Please send us photos if possible).
-The space was being rented out illegally.
-You received a parking fine (please send us a copy of the ticket or receipt and a photo of where you parked). ( in-case of parking spaces only )
-You couldn’t move-in as the Host was unavailable.
-There was no room for you to move-in (please send us photos if possible).
-The space didn't exist (we will check the booking history of this space to see whether other renters have had similar problems).
Please let us know as soon as you can - preferably no later than 48 hours after the booking was due to start - and include any information, photos or documentation to help demonstrate why you couldn't move-in and what the outcome was. We hold all funds for a short period before releasing them to the Host so that we can quickly process a refund if necessary.

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